
Q4 Operating Plan
Northwind leadership offsite · October 2026
Three bets, one budget. Everything else waits until January.
Priorities
- Ship the redesign to every customer by November 15.
- Cut onboarding to under 60 seconds.
- Hold spend flat while revenue grows.
Scorecard
| Metric | Q3 | Q4 target |
|---|---|---|
| Weekly active teams | 1,240 | 1,800 |
| Trial to paid | 6.1% | 8% |
| Support replies under 4h | 82% | 95% |
Open questions
- Hire before or after the launch? Owner:
@ops - Budget detail lives in
budget.md
Decisions by Friday. Reply in the doc, not in chat.